Job Title: Customer Support Admin Assistant
Job ID: 81636
What you’ll be doing:
This position exists to provide administrative responsibilities for the Customer Support unit and clerical support to the Scratch Game Product & Customer Support Manager. This includes creating and maintaining external reports; generating written correspondence for players, retailers, and general public; maintaining schedules (department, game information); new game updates; workflow coordination; handling oral and written communications; travel arrangements; back-up responsibility with the Customer Support Services unit; as well as file organization and maintenance (hard copies and electronic).
Minimum Qualifications:
To facilitate proper credit, your resume must clearly describe your experience and skills in the areas listed below and indicate the beginning and ending month and year for each job held.
- English Language skills sufficient to speak, read, respond, and write clearly and concisely both in-person and via phone.
- Ability to provide customer service to external and internal customers.
- Knowledge of computer software programs such as Microsoft Office suite (e.g., Outlook, Word, Excel, and Access).
- Word processing skills (preferably MS Word) sufficient to compose and format memos, letters, and other written materials that are grammatically correct and free of spelling errors.
- Ability to communicate effectively with individuals with a wide range of backgrounds including those who do not share your same culture, ethnicity, language, or other common experiences.
Preferred Qualifications:
- Math skills sufficient to accurately handle money and bookkeeping/account balancing.
- Ability to work on multiple tasks simultaneously in a fast-paced environment.
- Ability to be thorough and detailed oriented.
Physical Requirements
Requires lifting and carrying light objects.
Additional Requirements
This position requires successful completion of the following:
The Minnesota State Lottery will conduct a criminal background check and fingerprint check at the time of job offer for all prospective new employees.
The Minnesota State Lottery cannot hire any person who's been convicted of a felony or a crime involving fraud or misrepresentation within five years of employment or who's ever been convicted of a gambling-related offense.
In addition, the Minnesota State Lottery will perform the following background checks:
- Employment Reference Checks (includes review of personnel file for current and former State of Minnesota employees)
- SEMA4 Records Check (for current and former State of Minnesota employees)
Posting Dates: 11/20/24-11/26/24
