Job Title: Customer Service Specialist, Senior
Job ID: 85711
Job Summary:
***This posting will be used to fill three vacancies***
This position provides customer service, payment services, and problem resolution to players, retailers, the general public, and other Minnesota State Lottery staff in person and over the phone. It provides account management, account reconciliation, retailer and sales staff training, support for retailers related to the Scratch/Lotto ticket activities, technical support/problem resolution for issues with the Minnesota State Lottery website. and ticket validation and payment services. The position is required to work seasonal off-site special events selling, promoting, and marketing Minnesota State Lottery products and promotions, which requires occasional travel and working weekends and evenings.
Minimum Qualifications:
To facilitate proper credit, your resume must clearly describe your experience and skills in the areas listed below and indicate the beginning and ending month and year for each job held.
- English language skills sufficient to speak, read, respond and write clearly and concisely in person and via phone
- Customer service skills sufficient to provide courteous and accurate information to external and internal customers in person, on the phone, and through email and other written or electronic correspondence
- Word processing skills sufficient to develop and modify a variety of correspondence, records and reports
- Ability to use a variety of internet web browsers
- Math skills sufficient to accurately handle money, and bookkeeping/account balancing skills
Ability to communicate effectively with individuals with a wide range of backgrounds including those who do not share your same culture, ethnicity, language, or other common experiences
Preferred Qualifications:
Bilingual
- Call center experience
- Cashier and/or bookkeeping experience
- Experience working with diverse populations
- Ability to work on multiple tasks simultaneously in a fast-paced environment
- Detail oriented
Physical Requirements:
Ability to move and/or transport items occasionally such as boxes.
Additional Requirements
This position requires successful completion of the following:
The Minnesota State Lottery will conduct a criminal background check and fingerprint check at the time of job offer for all prospective new employees.
The Minnesota State Lottery cannot hire any person who's been convicted of a felony or a crime involving fraud or misrepresentation within five years of employment or who's ever been convicted of a gambling-related offense.
In addition, the Minnesota State Lottery will perform the following background checks:
- Employment Reference Checks (includes review of personnel file for current and former State of Minnesota employees)
- SEMA4 Records Check (for current and former State of Minnesota employees).
Posting Dates: 04/23/25 - 04/30/25
