Q: Why did you end my favorite scratch game when all of the top prizes haven’t been claimed?
A: There is a limited amount of space in the ticket dispensers, so when we launch three or four new scratch games, we have to end three or four older scratch games to make room. The games we end depend on a lot of factors, including inventory available in the warehouse, inventory at retail locations, sales patterns of the game, price points of games available, play styles available, etc. Just because a top-prize winning ticket hasn’t been claimed does not mean that a top-prize winning ticket hasn’t been sold. Lottery winners have up to one year from the announced end of the game to claim their prize. Tickets are redeemed almost every day from every game that is less than one year old.